Profile
Music & Arts Houston TX US
Music & Arts at 22513 State Highway 249, Houston, TX, is a premier destination for music enthusiasts seeking instruments, lessons, and rental services. The store offers a wide selection of high-quality musical instruments, including guitars, keyboards, drums, and more, catering to beginners and professionals alike. Customers can explore in-store options or use the store finder tool to locate nearby Music & Arts locations, along with maps, directions, and updated store hours for convenient access.
Notable for its commitment to accessibility, the business provides music instrument rental programs, ideal for students, educators, and those exploring new instruments without long-term commitment. Additionally, Music & Arts offers personalized music lessons tailored to various skill levels and genres, taught by experienced instructors. Whether you’re looking to purchase, rent, or learn, the store emphasizes a welcoming environment that fosters musical growth. For detailed information on services, hours, and location specifics, visitors are encouraged to check the store finder tool on the Music & Arts website.
Location Reviews
Music & Arts receives a mixed but predominantly negative customer sentiment, reflected in its 3.1-star rating based on 14 reviews and 17 complaints. Commonly cited issues include disorganized billing practices, lack of accountability, and poor customer service. Multiple reviewers report being charged for lessons or products they never received, with delays in refunds and unresolved disputes. Front office staff are frequently criticized for unprofessional responses, such as offering excuses instead of solutions, and some customers describe interactions with billing departments as suspicious or untrustworthy, including instances of mishandled credit card information. Refund processes are described as slow, unresponsive, and inconsistent, with one reviewer noting a $1,800 false debt reported to their credit due to inventory errors. Despite these issues, a few reviews highlight positive experiences, such as a helpful in-store staff member who replaced a guitar string efficiently and a talented instructor who impressed a parent with voice lessons.
While the store itself is occasionally praised for its inventory or staff demeanor, the majority of complaints focus on systemic failures in customer service and financial management. Reviewers express frustration with unresponsive corporate representatives, unaddressed billing errors, and a lack of transparency in resolving disputes. One positive note is the mention of a “right mix of talents” in service and instruction, though this remains an exception. Overall, the company’s reputation is marred by recurring issues in accountability, communication, and financial reliability, despite occasional pockets of satisfactory service.