Profile
Guitar Center Killeen TX US
Guitar Center, located at 1600 Lowes Blvd 100 in Killeen, TX, is a premier destination for musicians seeking high-quality instruments, gear, and expert service. Under the leadership of owner Dalporto, the store is positioned as a resilient force in the evolving retail landscape, offering a curated selection of guitars, amplifiers, pedals, and accessories from top brands. Dalporto’s commitment to innovation and customer-centric strategies has helped the store thrive amid challenges faced by brick-and-mortar retailers, ensuring a unique shopping experience that blends tradition with modern convenience.
The store operates extended hours to accommodate busy schedules, remaining open Monday through Friday from 11:00 a.m. to 7:00 p.m., Saturday from 11:00 a.m. to 8:00 p.m., and Sunday from 11:00 a.m. to 7:00 p.m. In addition to sales, Guitar Center provides in-store services such as instrument setup, repairs, and music lessons, catering to both beginners and seasoned players. Notable for its knowledgeable staff and extensive inventory, the store emphasizes personalized assistance, making it a trusted hub for musicians in the Killeen area.
Location Reviews
Guitar Center’s reviews reflect a mixed overall sentiment, with some customers expressing satisfaction while others report significant issues. Positives include commendations for individual staff members, such as Jason in Hialeah, Dalton in customer support, and the Norman OK team, who were praised for their helpfulness, expertise, and willingness to go above and beyond (e.g., arranging setups, replacing defective items). Some customers also noted that products received were in good condition when correct, though a few mentioned minor packaging issues or unmet expectations (e.g., missing promotional materials).
However, recurring negatives include complaints about damaged or incorrect items, such as guitars canceled after being claimed damaged without clear evidence, wrong power supplies, and instruments with visible flaws. Multiple reviewers criticized poor customer service, including unresponsive or dismissive staff, particularly at the Fayetteville store, where a manager reportedly refused to resolve issues and escalated conflicts. Additional concerns involved logistical problems (e.g., UPS delivery failures, delayed reshipments) and inconsistent handling of returns or repairs. While some reviews highlighted the company’s efforts to address issues (e.g., replacing items, offering refunds), others felt these efforts were insufficient or uncoordinated.
The mixed experiences suggest variability in service quality and product reliability, with positive interactions often dependent on specific locations or employees. Overall, the sentiment is neutral but leans toward caution, as significant complaints about product quality and customer service are balanced by occasional praise for attentive staff and satisfactory purchases.