Profile
Guitar Center Lewisville TX US
Guitar Center, located at 2601 Interstate 35E Frontage Road, 400, Lewisville, TX, is a premier destination for musicians seeking high-quality instruments, gear, and accessories. The store offers an extensive selection of guitars, amplifiers, keyboards, drums, and audio equipment from leading brands, catering to both beginners and professionals. Customers can browse industry-leading products in person or explore inventory and reviews through the Guitar Center app, available on the App Store, which features user ratings, screenshots, and tips for informed purchasing decisions.
Notable for its expert staff and comprehensive in-store services, Guitar Center provides personalized assistance, instrument demonstrations, and repair options to enhance the customer experience. The location also hosts events and workshops, fostering a community for music enthusiasts. Whether shopping for a new instrument or seeking advice on gear upgrades, the Lewisville store aims to deliver exceptional value and support for musicians of all levels.
For added convenience, the Guitar Center app allows users to research products, compare features, and discover similar music-related apps and games, making it easier to plan purchases and explore new interests. This blend of in-store expertise and digital tools positions the Lewisville location as a trusted hub for music lovers in the North Texas area.
Location Reviews
Guitar Center reviews reflect a mixed experience, with overall sentiment leaning slightly toward neutral. Positives include praise for helpful and knowledgeable staff, such as a salesperson in Hialeah and technicians in Norman, Oklahoma, who provided exceptional customer service and product expertise. Some customers appreciated the quality of products received, particularly when items arrived undamaged and met expectations. However, several reviewers reported issues with order accuracy, such as receiving damaged, incorrect, or incomplete items, including a torn packaging sleeve and missing promotional materials. Others highlighted problems with customer service, including unresponsive or dismissive representatives, a manager who refused to resolve a faulty purchase, and a call center supervisor with controversial personal content.
Negative experiences also included logistical challenges, such as UPS delivery failures and order cancellations without resolution, as well as disputes over advertised product conditions. Some customers noted inconsistencies in pricing policies, like the inability to apply military discounts during “price drop” promotions. Conversely, a few reviews highlighted positive interactions, such as a customer service rep who went above and beyond to assist with a surprise guitar purchase. While some stores and staff members received strong commendations, others faced criticism for poor communication, unprofessional behavior, and lack of accountability for errors. Overall, the reviews suggest variability in service quality and product reliability, with both commendable and concerning experiences reported.