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Guitar Center Mesquite TX US
Guitar Center, located at 2021 N Town East, Suite 400, Mesquite, TX, is a premier destination for musicians seeking high-quality instruments, gear, and accessories. The store offers a wide range of products, including guitars, amplifiers, keyboards, drums, and audio equipment, catering to both beginners and professionals. Customers can explore in-store demonstrations, expert advice from knowledgeable staff, and access to repair services, ensuring a comprehensive shopping experience.
The Guitar Center app, available on the App Store, enhances the shopping journey by allowing users to browse music gear, view product screenshots, read customer reviews, and discover user tips. This digital tool complements the in-store experience, providing convenience for research and purchases.
Hours of operation are Monday through Friday from 11:00 a.m. to 7:00 p.m., Saturday from 11:00 a.m. to 8:00 p.m., and Sunday from 11:00 a.m. to 7:00 p.m. Whether shopping online or visiting the physical location, Guitar Center aims to meet the needs of musicians in the Mesquite area and beyond.
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with consumers expressing both positive and negative experiences. Positives include praise for helpful and knowledgeable staff, such as a salesman in Hialeah and employees in Norman, Oklahoma, who provided excellent customer service and product expertise. Some customers appreciated the return policies and personalized assistance, as demonstrated by a representative named Dalton who went above and beyond to help with a guitar purchase. However, several negative experiences were reported, including issues with damaged or incorrect items received, such as a torn package sleeve and a guitar that was allegedly damaged despite being described as “great condition” in listings. Other complaints involved unresponsive or uncooperative customer service, including a manager in Fayetteville who refused to resolve a faulty power supply issue and a call center supervisor with controversial personal content.
Common negatives also included order cancellations without resolution, such as a guitar order canceled after 48 hours with no replacement offered, and systemic issues like a price drop policy conflicting with military discount eligibility. While some stores and employees received commendations for professionalism and problem-solving, others faced criticism for poor handling of complaints, including dismissive or confrontational interactions. These inconsistencies highlight variability in customer experiences, with positive encounters often tied to specific staff members or locations, while negative feedback frequently centered on product quality, communication gaps, and unresolved service issues.