Profile
Guitar Center Plano TX US
Guitar Center located at 1901 Terrell Mill Rd, Marietta, GA, offers a wide selection of new and used musical instruments, gear, and accessories from top brands, catering to musicians of all levels. The store provides expert advice, maintenance services, and access to rental options, making it a go-to destination for both beginners and seasoned performers. Notable features include a curated inventory of guitars, amplifiers, keyboards, and percussion instruments, as well as a knowledgeable staff dedicated to helping customers find the perfect equipment for their needs.
Operating hours are Monday through Sunday, with extended hours on Saturdays until 8:00 p.m. The store’s convenient location and commitment to quality products make it a trusted hub for music enthusiasts in the Marietta area. Whether shopping for a new instrument or seeking professional guidance, Guitar Center ensures a seamless experience for all visitors.
Note: The address provided in the initial query (2333 N Central Expy, Plano, TX) does not align with the information included in the business details. The description above reflects the Marietta, GA location as outlined in the provided data.
Location Reviews
Guitar Center’s reviews reflect a mixed experience, with overall sentiment leaning slightly toward neutral. Many customers reported positive interactions with knowledgeable and helpful staff, particularly in stores like Norman, OK, where employees such as Joe, Liz, and Jeremy were praised for their professionalism and expertise. Some reviewers also highlighted effective customer support, such as the assistance provided by Dalton during a purchase for a gift, which exceeded expectations. However, other experiences were less favorable, with complaints about damaged or incorrect items received, including a guitar ordered online that was later canceled without resolution and a pedal board with a faulty power supply. Issues with order fulfillment, communication, and return policies were also mentioned, though the company occasionally responded to concerns.
Commonly cited negatives included inconsistent product quality, unhelpful or dismissive customer service (notably at the Fayetteville store, where a manager was described as uncooperative and dismissive of a customer’s concerns), and a lack of follow-through on promises, such as missing “free lessons” materials. Conversely, several reviewers noted that specific locations and employees provided exceptional service, emphasizing the variability in experiences across different stores and staff members. While some customers expressed frustration with Guitar Center’s handling of issues, others acknowledged the value of in-store expertise and the willingness of certain employees to go above and beyond to assist buyers.