Profile
Guitar Center Round Rock TX US
Guitar Center, located at 2200 South IH-35, Suite B4, Round Rock, TX, is a premier destination for musicians seeking high-quality instruments, amplifiers, audio equipment, and accessories. The store offers an extensive selection of guitars, drums, keyboards, and other musical gear from top brands, catering to both beginners and seasoned professionals. In addition to retail sales, Guitar Center provides in-store services such as instrument setup, tuning, and expert advice from knowledgeable staff, ensuring customers receive personalized support to meet their musical needs.
The store is open Monday through Sunday from 11:00 AM to 7:00 PM, with extended hours on Saturdays until 8:00 PM. For convenience, Guitar Center also offers an app available on the App Store, allowing customers to explore product details, view screenshots, read reviews, and discover related music gear. This digital tool complements the in-store experience, providing additional resources for research and shopping. Whether visiting in person or browsing online, Guitar Center aims to deliver a seamless experience for music enthusiasts in the Round Rock area and beyond.
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with both positive and negative experiences reported. Many customers highlighted instances of poor service, such as receiving damaged or incorrect items, unhelpful customer support, and unresponsive or dismissive staff. Issues included delivery failures, order cancellations without replacement options, and unprofessional interactions with managers or call center representatives. However, some reviewers praised specific employees for their helpfulness, knowledge, and willingness to assist, particularly in stores like the Norman, Oklahoma location, where staff went above and beyond to resolve product issues and provide personalized guidance. Positive feedback also noted occasions where customer service representatives, such as Dalton, offered detailed assistance despite initial requests for minimal support.
The reviews also reveal significant variation in experiences across locations and departments. While some in-store interactions were described as friendly and professional, others, such as a Fayetteville store incident, involved uncooperative managers and unresolved product issues. Online ordering experiences were similarly inconsistent, with reports of misleading product descriptions and lack of follow-up from Guitar Center. Positives included commendations for knowledgeable sales staff and exceptional service from certain employees, but these were often contrasted with frustrations over systemic issues like unclear return policies, unmet price drop expectations, and a lack of accountability for order errors. Overall, the feedback underscores a disparity in service quality, with both commendable individual efforts and recurring operational challenges.