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Guitar Center Riverdale UT US
Guitar Center, located at 5430 Freeway Park Drive in Riverdale, UT, is the world’s largest musical instruments store, offering an extensive selection of guitars, bass, drums, amps, DJ equipment, keyboards, pro-audio gear, and more. As a one-stop destination for musicians of all levels, the store provides high-quality products, expert advice, and competitive pricing. Most orders qualify for free shipping, making it convenient for customers to access top-tier instruments and accessories from home.
The store operates Monday through Friday from 11:00 a.m. to 7:00 p.m., Saturday from 11:00 a.m. to 8:00 p.m., and Sunday from 11:00 a.m. to 7:00 p.m. Its extended Saturday hours cater to shoppers seeking additional time to explore inventory or receive personalized assistance. With a reputation for exceptional service and a vast product range, Guitar Center serves as a premier hub for music enthusiasts in the region and beyond.
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with consumers expressing both positive and negative experiences. Commonly mentioned positives include commendable customer service from specific staff members, such as a helpful salesman in Hialeah and a supportive call center representative who provided personalized assistance. Some reviewers praised the knowledgeable and professional staff at certain locations, like the Norman store, where employees went above and beyond to resolve product issues and ensure customer satisfaction. However, several negative experiences were also reported, including issues with damaged or incorrect items received, such as a guitar with functional problems and a mandolin case returned due to a delivery failure. Additionally, some customers criticized poor customer service, including an unresponsive manager at a Fayetteville store and a call center supervisor whose professional conduct was questioned.
Other recurring complaints involved order cancellations without adequate resolution, such as a guitar order canceled under unclear circumstances, and difficulties with return policies or price drop promotions that did not align with expected discounts. While some reviewers highlighted positive interactions with local stores and staff, others emphasized frustrations with inconsistent service quality, unhelpful representatives, and unresolved product issues. These contrasting experiences suggest that while Guitar Center has pockets of strong customer service, there are also persistent challenges in ensuring consistent product quality and reliable support across all locations.