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Guitar Center Falls Church VA US
Guitar Center, located at 6272 Arlington Blvd in Falls Church, VA, is the world’s largest musical instruments store, offering an extensive selection of guitars, basses, drums, amplifiers, DJ equipment, keyboards, and professional audio gear. Whether you’re a seasoned musician or a beginner, the store provides a wide range of products to suit all skill levels and preferences. Most orders qualify for free shipping, making it convenient for customers to access high-quality instruments and equipment from the comfort of their homes.
The store operates Monday through Sunday, with extended hours on Saturdays, closing at 8:00pm. With its vast inventory and commitment to customer service, Guitar Center serves as a premier destination for musicians seeking top-tier products and expert guidance. Located in a bustling area, it caters to both local and regional customers looking to explore, purchase, or upgrade their musical gear.
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with consumers reporting both positive and negative experiences. Positively, several reviewers highlighted commendable customer service, such as helpful staff members like Jason in Hialeah, Dalton from customer support, and knowledgeable employees in Norman, Oklahoma, who provided personalized assistance and resolved issues effectively. Some customers also noted satisfaction with product quality and condition when received correctly, though a few mentioned minor packaging issues or missing promotional materials.
However, recurring negatives include reports of damaged, incorrect, or defective items, such as broken keys on a harp, a guitar canceled without resolution, and a wrong power supply for a pedal board. Customer service frustrations were also common, with complaints about unresponsive or dismissive staff, including a manager who refused to address a malfunctioning product and a call center supervisor criticized for inappropriate behavior. Additionally, some reviewers expressed dissatisfaction with policies, such as the inability to apply military discounts or confusion over price drop listings. While individual staff members and locations were praised, the reviews collectively indicate inconsistent experiences, with both commendable service and significant operational and customer service shortcomings.