Profile
Guitar Center Virginia Beach VA US
Guitar Center, located at 5483 Virginia Beach Boulevard, Virginia Beach, VA, is a premier destination for musicians seeking high-quality instruments, amplifiers, audio equipment, and accessories. The store offers a wide selection of products for all skill levels, from beginners to professionals, and provides in-store services such as instrument setups, repairs, and expert guidance from knowledgeable staff. Notably, Guitar Center also offers a mobile app, Download Guitar Center: Shop Music Gear by Guitar Center, Inc., available on the App Store, allowing customers to explore products, view screenshots, read reviews, and access user tips—enhancing the shopping experience both online and in-store.
The store operates with consistent hours Monday through Sunday, from 11:00 a.m. to 7:00 p.m., with extended hours on Saturdays until 8:00 p.m. This accessibility ensures customers can visit during convenient times. Whether shopping for guitars, drums, or recording equipment, Guitar Center aims to cater to the needs of music enthusiasts in the Virginia Beach area through its extensive inventory, competitive pricing, and commitment to customer service.
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with consumers reporting both positive and negative experiences. Commonly mentioned positives include commendable customer service from certain staff members, such as helpful salespeople and knowledgeable technicians, as well as in-store experiences where employees were described as friendly, professional, and attentive to customer needs. However, negatives frequently centered on product quality and order fulfillment issues, such as receiving damaged or incorrect items, delayed or canceled shipments, and uncooperative or dismissive interactions with customer service representatives. Some reviewers also highlighted problems with advertised promotions, such as military discounts not being honored or price drops not being clearly defined as sales.
Specific incidents underscored the variability in experiences across locations and staff. For example, one reviewer praised the Norman OK store for its proactive staff and technical expertise, while another detailed a frustrating encounter at the Fayetteville store, where a manager refused to resolve an issue with a defective product and became confrontational. Conversely, some customers reported positive interactions, such as a salesperson in Hialeah who went above and beyond to assist with a purchase. However, other reviews criticized the company for canceling orders without resolution, failing to address product discrepancies, or providing inadequate support for returns and repairs. These mixed experiences suggest that while some Guitar Center locations and employees deliver satisfactory service, others struggle with consistency in product quality and customer care.