Profile
Music & Arts Burien WA US
Music & Arts, located at 14901 4th Ave SW Ste 102, Burien, WA, is a premier destination for music enthusiasts seeking instruments, lessons, and rental options. The store offers a wide selection of acoustic and electric guitars, keyboards, violins, and other instruments for rent, making it an accessible choice for students, professionals, and hobbyists. In addition to rentals, Music & Arts provides music lessons in various genres and skill levels, catering to individuals and groups with personalized instruction tailored to different ages and experience levels.
Customers can utilize the store’s online store finder tool to locate the Burien location, access detailed maps and directions, and check store hours for convenient planning. The business emphasizes accessibility and community engagement, ensuring that both beginners and seasoned musicians can find resources to support their musical journey. Whether exploring rental options or seeking expert guidance through lessons, Music & Arts aims to foster a welcoming environment for all who visit.
Location Reviews
Music & Arts receives a mixed but predominantly negative customer experience, reflected in its 3.1-star rating based on 14 reviews and 17 complaints. Common criticisms center on poor billing practices, unprofessional customer service, and a lack of accountability. Multiple reviewers reported being charged for services not received, such as lessons canceled without notice or refunds delayed for months despite promises. Issues with billing accuracy, unresponsive staff, and suspicious handling of payment information (e.g., mis-spelled names, incomplete verification) were frequently cited. Some customers described interactions with phone support as unhelpful or dismissive, with representatives refusing to escalate concerns or provide clear resolutions. One reviewer noted that a refund dispute with a credit card company was necessary to recover overcharged funds, highlighting systemic failures in internal processes.
Despite these widespread complaints, a few reviews highlighted positive experiences, particularly praising in-store staff for being helpful, professional, and knowledgeable. For example, one parent commended a voice instructor’s quality and a technician’s expertise in repairing a guitar. However, these positives are overshadowed by recurring reports of systemic issues, including inaccurate inventory tracking leading to false credit reports, unfulfilled promises (e.g., delayed instrument returns), and a lack of follow-through on resolving disputes. While the physical store environment is occasionally described as adequate, the overwhelming sentiment is that customer service and operational reliability are significant weaknesses, with many urging potential customers to seek alternatives.