Profile
Music & Arts Lacey WA US
Music & Arts at 4017 8th Ave SE, Lacey, WA, is part of the nation’s largest school music retailer and lesson provider, offering a comprehensive range of musical products and services. With over 500 retail and affiliate locations nationwide, the company specializes in selling instruments, providing music lessons, rentals, and repair services, all supported by a team of trained musicians dedicated to fostering musical growth. The Lacey location exemplifies Music & Arts’ commitment to accessibility, serving students, educators, and enthusiasts with friendly, expert service tailored to every stage of a musical journey.
Founded in 1952 by Benjamin O’Brien in Bethesda, MD, Music & Arts has grown into a leading force in music education and retail, boasting 27,000 lesson students and 120 educational representatives across the U.S. The company’s mission, “Musicians Made Here,” reflects its longstanding dedication to nurturing talent and passion for music. With a strong online presence—179,579 LinkedIn followers—Music & Arts continues to connect communities through its blend of quality products, educational programs, and personalized support, making it a trusted name in the music industry.
Location Reviews
The reviews for Music & Arts reveal a predominantly negative sentiment, with recurring complaints about poor customer service, billing inaccuracies, and a lack of accountability. Multiple reviewers highlighted disorganization in scheduling and billing, including instances where lessons were canceled without notice, charges were applied for unprovided services, and refunds were delayed or denied despite repeated follow-ups. Issues with unprofessional or unresponsive billing representatives were frequently mentioned, including one case where a customer was charged for two months of lessons that never occurred. Some reviews also described suspicious handling of financial information, such as mispronouncing names and mishandling credit card details during phone interactions. Additionally, several customers reported unhelpful or hostile staff behavior, including a claim of a store employee appearing to gesture aggressively toward a potential customer.
Despite these widespread criticisms, a few positive experiences were noted, such as a customer praising the professionalism of an instructor and the efficient replacement of a guitar string at a reasonable price. One review also mentioned a satisfactory purchase with fast shipping. However, these positive accounts are rare and often contrasted with the broader pattern of dissatisfaction. Overall, the reviews suggest significant issues with customer service, billing practices, and accountability, though some locations and staff members received isolated praise for specific interactions.