Profile
Guitar Center Lynnwood WA US
Guitar Center, located at 18420 33rd Ave W in Lynnwood, WA, is a premier destination for musicians seeking high-quality instruments, gear, and accessories. The store offers an extensive selection of guitars, amplifiers, keyboards, drums, and audio equipment, catering to both beginners and seasoned professionals. Whether customers are looking for electric guitars, acoustic instruments, or professional-grade sound systems, Guitar Center provides a wide range of products to meet diverse musical needs.
Enhancing the shopping experience, Guitar Center’s official app, available on the App Store, allows users to browse inventory, view product screenshots, read customer reviews, and access user tips. The app also highlights similar music-related apps and games, offering additional value for tech-savvy shoppers. With a focus on convenience and accessibility, the store combines in-store expertise with digital tools to help customers make informed purchases. This blend of physical and online resources makes Guitar Center a trusted hub for music enthusiasts in the Pacific Northwest.
Location Reviews
Guitar Center’s reviews reflect a mixed overall sentiment, with consumers expressing both positive and negative experiences. Positives commonly include praise for individual staff members, such as helpful and knowledgeable employees like Jason in Hialeah, Joe, Liz, and Jeremy in Norman, OK, who were commended for their customer service, product expertise, and willingness to assist with repairs or setups. Some reviewers also noted satisfaction with product quality and the convenience of online ordering, though issues with damaged or incorrect items were frequently reported. Negatives include complaints about order fulfillment, such as receiving defective products, incorrect items, or canceled orders without replacement (e.g., a guitar canceled 48 hours after purchase). Poor customer service experiences were also highlighted, including unresponsive or dismissive staff, as seen in an incident where a Fayetteville store manager refused to resolve a defective pedal board issue and instead offered a refund. Additionally, some reviewers criticized the company’s website/app for inconsistent pricing policies and lack of transparency in promotions.
Variability in store experiences was noted, with some locations receiving praise for friendly, professional service, while others faced significant customer service failures. While a few reviewers emphasized the value of in-store support and personalized assistance (e.g., a customer service rep named Dalton who went above and beyond), others criticized the company’s integrity, citing instances of alleged false advertising or unfulfilled commitments. Overall, the reviews suggest that while Guitar Center can provide excellent service and products when staff are engaged, inconsistencies in order handling, customer support, and product quality remain persistent concerns for many consumers.