Profile
Guitar Center Redmond WA US
Guitar Center, located at 7430 164th Ave. NE, Suite B205, Redmond, WA, is a premier destination for musicians seeking high-quality instruments, gear, and accessories. The store offers an extensive selection of guitars, amplifiers, keyboards, drums, and audio equipment from top brands, catering to both beginners and professionals. Customers can explore products in person or via the Guitar Center app, available on the App Store, which provides access to product details, user reviews, and helpful tips for buyers.
Operating Monday through Friday from 11:00 a.m. to 7:00 p.m., Saturday from 11:00 a.m. to 8:00 p.m., and Sunday from 11:00 a.m. to 7:00 p.m., the Redmond location emphasizes extended hours on weekends to accommodate shoppers. The store also features expert staff available for personalized guidance, in-store demonstrations, and maintenance services. Notable for its commitment to customer support, Guitar Center offers additional resources through its app, including product comparisons, event listings, and community insights to enhance the shopping experience.
Location Reviews
Guitar Center’s reviews reflect a mixed overall sentiment, with both positive and negative experiences reported. Many customers praised the knowledgeable and helpful staff at specific locations, such as the Norman OK store and Hialeah-794, where employees like Jason, Joe, Liz, and Jeremy were described as attentive, professional, and willing to go above and beyond to assist with purchases, setups, and repairs. Some reviewers also highlighted the convenience of online ordering and the availability of in-store services, though a few noted that product quality and condition varied, with incidents of damaged or incorrect items received. Positive feedback also included commendations for personalized customer support, such as a representative named Dalton who provided detailed guidance for a guitar purchase.
However, several negative experiences were reported, including issues with shipping delays, incorrect or damaged products, and unresponsive or unhelpful customer service. Some customers received items in poor condition, such as a guitar with a divet or a mandolin case that was returned due to a failed delivery. Others criticized the company for canceling orders without clear resolution or for failing to honor advertised promotions, such as price drops or military discounts. A few reviews highlighted poor interactions with staff, including a manager who was described as dismissive and unapologetic after a customer received a faulty product. While some locations and employees were consistently praised, the mixed experiences suggest that customer satisfaction at Guitar Center depends significantly on the specific store and staff encountered.