Profile
Guitar Center Tukwila WA US
Guitar Center, located at 230 Andover Park W, Tukwila, WA, is the world’s largest musical instruments store, offering an extensive selection of guitars, bass, drums, amps, DJ equipment, keyboards, pro-audio gear, and more. Whether you’re a seasoned musician or a beginner, the store provides a comprehensive range of products, expert advice, and competitive pricing to cater to all musical needs. Most online orders qualify for free shipping, making it convenient for customers to access high-quality instruments and gear from home.
Open Monday through Friday from 11:00 AM to 7:00 PM, Saturday from 11:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM, Guitar Center ensures flexible hours for both in-store visits and online shopping. The location serves as a hub for music enthusiasts, combining a vast inventory with reliable customer support to meet the demands of professionals and hobbyists alike.
Location Reviews
Guitar Center’s reviews reflect a mixed overall sentiment, with customers reporting both positive and negative experiences. Positives include commendations for helpful and knowledgeable staff, such as salesman Jason in Hialeah and technicians like Jeremy in Norman, Oklahoma, who provided exceptional service and product setup. Some customers appreciated the return policies and personalized assistance from customer support, such as Dalton, who went beyond expectations to help with a guitar purchase. Additionally, a few reviews highlighted satisfactory product quality and condition, though these were often balanced by complaints about specific items arriving damaged, incorrect, or with unfulfilled advertised features (e.g., missing free lessons or faulty keyboards).
Negatives frequently centered on issues with order accuracy, shipping problems (e.g., UPS delivery failures and reshipment delays), and inconsistent customer service. Some customers described unhelpful or dismissive interactions with staff, including a manager at the Fayetteville store who was perceived as unapologetic and uncooperative after a purchase error. Others criticized Guitar Center for canceling orders without resolution, falsely advertising products, or failing to honor advertised price drops. Additionally, a call center supervisor’s controversial social media profile drew criticism, though this was an isolated mention. While some locations and employees received praise, the reviews collectively suggest variability in service quality and product reliability, with no clear consensus on overall satisfaction.