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Guitar Center Brookfield WI US
Guitar Center, located at 17135 W Bluemound Rd Ste A in Brookfield, WI, is the world’s largest musical instruments store, offering an extensive selection of guitars, basses, drums, amps, DJ equipment, keyboards, and pro-audio gear. Whether you’re a seasoned musician or a beginner, the store provides a wide range of products to suit all skill levels and musical preferences. With a commitment to quality and accessibility, Guitar Center ensures customers can explore top-tier brands and equipment under one roof.
The Brookfield location is open Monday through Sunday, with extended hours on Saturdays, closing at 8:00 p.m. Most orders qualify for free shipping, making it convenient for customers to enjoy their purchases without additional costs. This flagship store serves as a hub for music enthusiasts in the area, combining expert service, competitive pricing, and a vast inventory to meet the needs of musicians and audio professionals alike.
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with consumers expressing both positive and negative experiences. Positively, several reviewers praised the knowledgeable and helpful staff, such as Jason in Hialeah and Joe, Liz, and Jeremy in Norman, who provided excellent customer service, product recommendations, and even additional services like setup and repairs. Some customers also appreciated the return policies and personalized assistance from call center representatives like Dalton, who went above and beyond to help with a surprise guitar purchase. However, multiple negative experiences were reported, including issues with product quality (e.g., damaged or incorrect items, malfunctioning instruments), shipping problems (e.g., failed deliveries, delayed reshipments), and poor customer service interactions, such as unprofessional behavior from staff, lack of resolution for order cancellations, and dismissive responses to complaints. Some reviewers also criticized the company’s handling of disputes, including claims of false advertising and unfulfilled promises.
Commonly mentioned negatives include inconsistent product quality, logistical errors in shipping, and variable customer service experiences, with some stores and employees receiving praise while others faced severe criticism. Positives often centered on individual staff members’ dedication and expertise, as well as the availability of return policies and support for complex purchases. The overall sentiment remains neutral, as the reviews highlight both commendable service and significant operational challenges that affect customer satisfaction.