Profile
Guitar Center Grand Chute WI US
Guitar Center, located at 775 N. Casaloma Drive in Grand Chute, WI, is a premier destination for musicians seeking high-quality instruments, gear, and accessories. The store offers a wide range of products, including guitars, amplifiers, keyboards, drums, and audio equipment, catering to both beginners and professionals. Customers can explore in-store options or utilize the Guitar Center app, available on the App Store, to browse products, view screenshots, read reviews, and access user tips—enhancing the shopping experience with digital tools.
Operating hours are Monday through Friday from 11:00 a.m. to 7:00 p.m., Saturday from 11:00 a.m. to 8:00 p.m., and Sunday from 11:00 a.m. to 7:00 p.m. The store’s extended Saturday hours provide added convenience for shoppers. As a trusted name in the music industry, Guitar Center combines expert staff, competitive pricing, and a commitment to customer satisfaction, making it a go-to hub for music enthusiasts in the area.
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with both positive and negative experiences reported by customers. Positives include commendations for helpful and knowledgeable staff, such as sales associates in Hialeah and Norman, Oklahoma, who provided personalized assistance and resolved issues effectively. Some customers highlighted satisfactory product quality and repair services, while others appreciated the willingness of employees to go above and beyond, such as adjusting purchases or offering upgrades. However, several negative experiences were noted, including issues with damaged or incorrect items received, poor customer service from unresponsive or dismissive staff (notably at the Fayetteville store), and unfulfilled promises regarding product conditions or return policies. Instances of order cancellations without resolution, unhelpful call center representatives, and system limitations (e.g., military discount issues) further contributed to dissatisfaction.
The reviews also emphasize variability in store experiences, with some locations and employees receiving praise for professionalism and support, while others faced criticism for negligence or poor management. While a few customers expressed frustration with Guitar Center’s handling of product defects or order errors, others noted that the company’s customer service team occasionally intervened to assist. Overall, the feedback underscores a lack of consistency in service quality and product reliability, with both redeeming moments and significant shortcomings reported across different locations and interactions.