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Guitar Center Cherry Hill NJ US
Guitar Center, located at 2100 State Hwy, Cherry Hill, NJ, is a premier destination for musicians seeking high-quality musical instruments, gear, and accessories. The store offers an extensive selection of guitars, amplifiers, keyboards, drum kits, and more, catering to both beginners and seasoned professionals. With a focus on providing top-tier products and expert advice, Guitar Center serves as a one-stop shop for all music-related needs.
Enhancing the shopping experience, Guitar Center’s official app, available on the App Store, allows customers to explore product catalogs, view screenshots, read user reviews, and access tips from the community. The app also highlights similar music-themed apps and games, offering additional value for tech-savvy users. The store is open Monday through Friday from 11:00 a.m. to 7:00 p.m., Saturday from 11:00 a.m. to 8:00 p.m., and Sunday from 11:00 a.m. to 7:00 p.m., ensuring convenient access for customers. Whether shopping in-store or online, Guitar Center remains committed to supporting the musical community with reliable products and services.
Location Reviews
Guitar Center’s reviews on ConsumerAffairs reflect a mixed experience, with a majority of customers expressing dissatisfaction and a smaller portion reporting positive interactions. Overall sentiment leans negative, with 74% of the 272 reviews rated 1 star, though 24% were 5 stars. Commonly mentioned issues include receiving damaged or incorrect items, such as a mandolin case with torn packaging or a guitar with missing components, as well as poor customer service experiences, including unhelpful staff, unprofessional behavior from employees, and unresolved issues with order cancellations or shipping errors. Some reviewers criticized the company for alleged false advertising, such as claims of “great condition” items arriving with significant flaws or discrepancies between product listings and actual items received.
Positives highlighted by reviewers include instances of exceptional customer service, such as a salesperson in Hialeah who provided personalized assistance and a Norman OK store team that resolved product issues promptly. A few reviews praised knowledgeable staff and the willingness of employees to go above and beyond, such as a technician who corrected errors in instrument setups. However, these positive experiences were not consistently reported, with many customers citing frustrating interactions, particularly at locations like the Fayetteville store, where a manager reportedly dismissed concerns about a defective product. The reviews suggest that while Guitar Center has pockets of strong service, systemic issues with product quality and customer support remain prevalent.