Profile
Music & Arts Cedar Hill TX US
Music & Arts is a vibrant hub for creative exploration located at 7040 East Hampton Ave, Mesa, AZ 85209. This full-service music and arts store offers a wide range of classes, instruments, and resources for students of all ages and skill levels. From beginner to advanced lessons in music, visual arts, and more, the store provides opportunities to develop talent and foster creativity in a welcoming environment.
Notable features include an extensive selection of musical instruments for sale, as well as access to community events and workshops that celebrate artistic expression. The store operates Monday through Friday from 11:00 am to 8:00 pm, and Saturdays from 10:00 am to 5:00 pm, with Sunday hours from 12:00 pm to 5:00 pm. For more information or to inquire about classes and inventory, visitors can contact the store directly at (480) 318-0150. With seven photos available for reference, Music & Arts invites locals and visitors alike to experience the joy of making and appreciating art.
Location Reviews
Music & Arts receives a mixed but predominantly negative customer sentiment, reflected in its 3.1-star rating based on 14 reviews and 17 complaints. Commonly mentioned issues include disorganized front-office operations, persistent billing errors, and poor customer service. Multiple reviewers highlight problems such as unexpected charges for canceled or non-received lessons, lack of advance notice for teacher absences, and unfulfilled refund promises. Complaints also involve unprofessional billing practices, including a reported incident where a staff member mishandled credit card information and failed to correctly process a refund. Corporate customer service is frequently criticized for being unresponsive, dismissive, or unhelpful, with some customers alleging that representatives hung up on them during disputes. These systemic issues have led to financial stress for some, such as a customer facing false debt reporting due to inventory errors.
Despite these widespread criticisms, a few positive experiences are noted, particularly regarding in-store staff who provided helpful service or skilled instruction. One review praises a voice instructor and a staff member’s efficient, low-cost guitar repair. However, these positives are overshadowed by recurring complaints about billing inaccuracies, lack of accountability, and unprofessional handling of customer concerns. While the store’s physical locations and some individual employees are occasionally commended, the overall sentiment emphasizes significant shortcomings in operational reliability and customer support, with many customers urging others to avoid the company or seek alternatives.